Support Policy
In case of a dispute where the Seller is unable to provide a refund or a replacement, Offersuperstar will actively work towards reaching a resolution.
The Buyer Protection Program covers Buyers who are unable to successfully resolve their dispute with the Seller or are not satisfied the resolution provided by the Seller.
The Buyer can write to Support@offersuperstar.com if the issue with the Seller is not resolved. Offersuperstar Customer Support team will look into the case to check for possible fraud and if the Buyer has been blacklisted/blocked from making purchases on the Website. Only after verifying these facts, a dispute can be registered.
In due course of resolution, Offersuperstar Customer Support Team will facilitate a conference call including the Seller and the Buyer.
When a dispute has been raised, Offersuperstar may provide both the parties access to each others Display Names, contact details including email addresses and other details pertaining to the dispute. Buyers and Sellers are subject to final consent from Offersuperstar for settling the dispute.
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